SALES POLICY AND GENERAL CONDITIONS

1. TICKETING

• Tickets can be purchased online on our website or directly at the museum ticket office
• All prices are displayed in Canadian dollars (CAD) and applicable taxes are not included
• Rates are subject to change without notice
• An electronic receipt will be issued for all online purchases

2. PAYMENT METHODS

• Credit cards (Visa, MasterCard)
• Debit cards (only for direct purchase at the Museum)

CANCELLATION POLICY

1. INDIVIDUAL TICKETS

• No refund possible after purchasing individual tickets
• Possibility to reschedule the visit at no cost with a 24-hour notice

2.  GROUPS

• At least 30 days before arrival date: free cancellation
• Cancellation less than 30 days before scheduled date: 50% fee applicable on total amount
• Cancellation less than 48 hours before scheduled date: no refund
• Date can be modified at no cost with a 21 days notice

3. SPECIAL EVENTS AND TEMPORARY EXHIBITIONS

• Tickets for special events are non-refundable
• Transfer to another person is possible with prior authorization
• In case of a cancellation by the museum: full refund guaranteed

4. SPECIAL CASES

• Force majeure: refund or postponement possible, depending on circumstances
• Unexpected museum closure: full refund or visit postponement
• Substantial modification of the exhibition: refund possible upon request

5. REFUND PROCEDURE

• If applicable, refund will be processed on original payment method
• Processing time: 5 to 10 business days

SPECIAL CONDITIONS

• The museum reserves the right to modify exhibition schedules and content
• Visitors must respect the arrival time indicated on their ticket
• Proof of identity may be required for reduced rates